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Contact Details
Organisation Name
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First Name
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Last Name
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Email
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Phone
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Support Type
Select the type of support request
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Please Select
Technical Issue
System Change
New Feature Request
Request a Report
Request Subject
Technical Issue Details
Is the issue stopping core business?
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Please Select
Yes
No
Who is being impacted by the issue?
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Internal Users
External Users
Both
Severity
Level 2 - High
Level 3 - Medium
Level 4 - Low
Severity
Level 1 - Critical
What is the issue impacting?
Website
Mobile Application
Email Marketing System
Hosting Server
Salesforce
Marketing Cloud
Community Cloud
System Integration
Finance System
Payment Gateway Integration
Description of the issue
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Steps to reproduce issue
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Please upload screenshots of the Issue or error messages
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System Change
Which system requires the change?
Website
Mobile Application
Email Marketing System
Hosting Server
Salesforce
Marketing Cloud
Community Cloud
System Integration
Finance System
Payment Gateway Integration
Description of the change
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Upload any supporting files
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Accepted file types: jpg, jpeg, pdf, png, xls, xlsx, doc, docx.
New Feature Request
Which system requires the new feature?
Website
Mobile Application
Email Marketing System
Hosting Server
Salesforce
Marketing Cloud
Community Cloud
System Integration
Finance System
Payment Gateway Integration
Description of the new feature
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Upload any supporting files
Drop files here or
Accepted file types: jpg, jpeg, pdf, png, xls, xlsx, doc, docx.
Request a Report
Outline the details required for the report including filter criteria
System Values
Severity Value (SF-Link)
Level 1 - Critical
Level 2 - High
Level 3 - Medium
Level 4 - Low
Details Value (SF-Link)
Systems Value (SF-Link)
Website
Mobile Application
Email Marketing System
Hosting Server
Salesforce
Marketing Cloud
Community Cloud
System Integration
Finance System
Payment Gateway Integration
Comments
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