Context and Delivery
The National Youth Science Forum (NYSF) encourages young Australians to value science, technology, engineering and maths and its importance in our communities. With an ever-growing need to foster science as a career path, the NYSF required their application experience to be more considered and digestible.
We developed a more usable Salesforce process system with a core focus on reducing administrative tasks and creating a more fluid experience for applicants.
The streamlining of the student onboarding process has meant that NYSF has had greater visibility of application volumes and through the implementation of a series of automated communications to support students through the process has improved application completion rates.