A consistent brand experience for cross-platforms users.

Context and Delivery

CarbiTools forms part of Sutton Tools global business serving industry, trades, hobbyists and the specialist retailers worldwide. It supplies tools to the public through a powerful Salesforce Community. 

We developed a Salesforce customer community with a responsive frontend and website integration. Ensuring cross platform experience Sutton Tools wanted CarbiTools users to have a smooth experience during the ordering life cycle. 

The community  has accounted for every part of the ordering lifecycle from bulk ordering, to saving recurring orders, shipment tracking, back order notification and account history.

The portal has provided a personalised portal for customers, streamlined the ordering process and aligned with the Sutton Tools digital experience.


A straightforward dashboard with clear call to actions and account history

Order Management 

A powerful ordering system that helps clients clearly manage stock

Customise Account Settings 

Keep accounts up-to-date