A Salesforce community portal that acts as a central hub for operations. Individual practises can now facilitate staffing, reporting and equipment management in one place.

Context and Delivery

With over 200 dental practices across Australia, Bupa Dental needed a better way to support and communicate with individual practices.

Soda created an entirely custom Salesforce Community Portal with a responsive front-end. The portal is a centralised operational hub from which practices can manage their internal systems while having access to national resources and requests.

The Salesforce community has boosted operational efficiency while allowing for head-office to individual practise communication to be smooth and transparent.

Features

Staff management integration: A management dashboard for timesheets, leave application. which integrates with Bupa finance systems to process pays.

Streamlining reporting:including financial and operational reporting.

Equipment Management Portal:  Utilising Salesforce Cases to create an asset manager with automation features that facilities requests, tracks movements of devices and has a complete service history of items.

Relevant quicklinks for each user type 

Customised system, that is informed by your user type and tires to make the process of managing your system easier and relevant.

Responsive Build

Completely custom, responsive lighting layouts.

Document Library 

Compiling operation procedures in one place for consistent national communication